Refund Policy

We have a 30-day return policy, which means you must contact us within 7 days of receiving your item to request a return, and we must receive the returned item within 30 days.

To be eligible for a return, your item must meet the following conditions:

• Be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• The security gold band must remain intact. No exceptions.
• Include the receipt or proof of purchase.

To start a return, contact us at Masterpiecehairsolutions@gmail.com.
Returns must be sent to the following address:

855 W Grand Ave, Grover Beach, California, 93433, United States.

Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at Masterpiecehairsolutions@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned, including:

• Custom products (e.g., special orders or personalized items).
  

Additionally, we cannot accept returns on sale items or gift cards.
If you have questions about your specific item, please contact us.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, in its original packaging, and with the security gold band intact. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If your refund is approved, it will be processed on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Masterpiecehairsolutions@gmail.com.